Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return and exchange policy below:
1. Eligibility:
Items must be unused, in their original packaging, and accompanied by the original receipt.
Returns/exchanges are accepted within 14 days from the date of purchase.
2. Returns:
To initiate a return, please contact our customer service team on instagram’s DM.
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part which must be reported on the same delivery date.
3. Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact our customer service team on Instagram.
Exchanges are subject to product availability.
4. Refunds:
Refunds will be issued in the original form of payment.
Please allow 10-15 days for the processing of refunds after we receive the returned item.
5. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately for assistance. We may require photos or additional information to process the claim.
6. Final Sale Items:
Items marked as "Final Sale" are not eligible for return or exchange.
7. Policy Changes:
We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. Thank you for choosing HORRA!
